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Crisis Intervention Training Dispatchers/Telecommunications Personnel NAMI Course

Course Type: Mandatory Retraining

Dispatcher-focused CIT training offers specific mental health information and de-escalation techniques to equip dispatchers t handle the initial contact with those in crisis. Active listening and patient questioning skills are enhanced to ask questions and listen to the nuances of different types of mental illness. TOPICS COVERED IN THE CIT TRAINING FOR 911 INCLUDE: Understanding the Crisis Intervention Team (CIT) model, The role of 911 in a crisis response system, Indications of mental health disorders, Suicide assessment, and intervention. Crisis intervention strategies, Call management, and Scenario-based training.

Registration: March 8 - March 31